Frequently Asked Questions

Below is a list of some of our most common queries. If you have a question that isn’t listed below give us a call on 1300 424 544 and we’ll fill you in.
Trial Lessons

We do offer trial lessons for players ONLY when a class is not at full capacity already. Please call the office to arrange a trial.


We provide a wide range of coaching programs.  Our coaches are fully qualified tennis coaching professionals trained to the highest level.  All of our coaches are required to attend regular staff training and professional development sessions.

What should I bring along?

Comfortable enclosed sports shoes, a hat, water bottle and racquet. If you don’t have your own racquet, we do have spares available to borrow.

The rules on tennis attire have been relaxed in recent years so “tennis-specific” attire is not necessary at our lessons.

How are groups determined?

After initially being enrolled in a class suitable for their age and skill level, students will be assessed by their coach and it may be suggested to move to a group that is more appropriate to their standard.

What is the class size ratio?

Class sizes vary depending on the program. Our HotShots programs have a maximum ratio of 1:4 for Red (age 4 -6) and 1:6 for all other HotShots programs.

When should I start?

Our programs are designed to allow students to commence learning from any point within the program. Our focus is to ensure each student is grouped with players of a similar age and skill level.  We use the Tennis Australia endorsed Hotshots program to teach and grade students.

What happens if it rains or there is extreme heat?

Hot Shots programs will run a modified program indoors in the event that it is too hot, or heavy rain.

For Squad programs in the event of rain, we encourage players to wear wet weather gear and be prepared to still train if courts are deemed fit for practice.

In the event a parent or player deems the weather conditions to be too extreme for safe participation in any program where possible, we will allow the player to arrange a make-up session in the same or similar program at a later date, in the current term or a day in the upcoming holiday clinics.

Please email to arrange a makeup session if you prefer not to participate due to extreme weather.

Other Make-ups

Due to our strict class size requirements, we do not offer make-up classes for casual absence or sickness.

However, if you are absent from class for an extended period of time i.e. more than 2 weeks, please contact us to make alternate arrangements.

Do you accept Kids in Sports Vouchers?
No. We have confirmed with the department of sport and recreation that Tennis Excellence is not eligible to participate in the scheme.
More questions?

You can speak with your coach at the conclusion of the lesson, or speak with the office staff.

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