To help us provide top-notch service and keep things fair for everyone, please take a quick look at our Terms and Conditions. These guidelines help us make sure our coaches, who financially depend on their time on court, are supported while ensuring you have a great experience every time you step onto the court. Thanks for being a part of our tennis community!
1.0 PRIVATE LESSONS
Private lessons are available for players of all ages and skill levels who want to take their tennis to the next level. These one-on-one sessions allow coaches to focus on specific areas of your game, providing personalised feedback to help you improve and enjoy your tennis even more.
1.1 Private Lesson 24 Hour Cancellation Policy
Tennis Excellence has a strict 24-hour cancellation / re-scheduling policy to ensure fairness and maintain the quality of our service.
If you need to cancel or reschedule a Private Lesson, please notify your coach at least 24 hours in advance. Cancellations made within 24 hours will be charged at the full lesson rate. While we understand life can be unpredictable, we are unable to absorb the financial impact of last-minute cancellations. However, if you cannot attend your lesson, you may send someone else to take your place!
This policy applies to all cancellations, regardless of the reason, to ensure fairness to all our clients.
1.2 Payment terms and invoicing
Private lessons can be paid by eftpos at the time of the lesson to the coach or to our office staff.
We offer fortnightly invoicing for private lessons. To set this up, a valid email address and mobile number must be provided.
Tennis Excellence provides 14-day payment terms on all invoices. If payment is not received within 14 days of the invoice due date, continuation of private lessons may be suspended.
If for any reason you are unable to comply with this, please email or call the office to make alternative arrangements.
Tennis Excellence reserves the right to adjust private lesson pricing. Any changes in pricing will be communicated in advance.
Payment for Private Group Lessons is required upfront at the start of term. Financially, a minimum of four-player payments per group is required.
2.0 PRIVATE GROUP POLICY
Private group lesson fees are calculated based on a fixed number of committed players for the duration of the term. As group pricing changes depending on group size, each player reserves a permanent position within the group for the full term.
For this reason, full term fees remain payable regardless of attendance. A maximum of one make-up lesson per player, per term, may be offered subject to availability and at the discretion of management. Make-up lessons are not guaranteed and cannot be carried over to future terms.
3.0 TERM PROGRAMS ENROLMENT POLICY
3.1 Enrolments
Enrolments for our junior and adult group programs must be made online via our website: https://www.tennisexcellence.com.au. Spaces are not guaranteed until payment has been made.
Every program allows for a minimum and maximum number of participants. Should a player be enrolled in a program that at the start of the term does not have the minimum number of players enrolled, we (TE) reserve the right to cancel the program. If available, you will be offered an alternative day/time for the same program. Should you be unable to commit to the alternative day/time offered, you will receive a full refund for your enrolment.
Please note, enrolments are for the full term. We do not provide pro-rata discounts for early withdrawals or missed classes during the term.
3.2 Late Enrolments
If a program is not at full capacity, enrolments may be accepted during the term, and we can offer a pro-rata enrolment. Please email info@tennisexcellence.com.au to arrange this. A $10 administration fee applies to all office-assisted enrolments.
3.3 Enrolment Cancellations
No refunds are available once a program has started.
If you cancel before the term begins, a refund will be issued minus a $10 administration fee.
If you withdraw after the term has started, you will receive a credit voucher, minus a $10 administration fee.
3.4 Correct Behavior
We aim to always provide a safe learning environment ensuring all players enrolled in both group and private lessons have the extraordinary experience we aim to provide. If your child displays safe behavior to themselves and other players and is capable of learning, and allowing others to learn, we welcome them in our group programs.
Additionally, all players are expected to participate in their lessons without parent involvement. We understand that young players will need parent assistance from time to time but your child should be capable of completing majority of the lesson without parent assistance.
Please contact us if you are unsure if your child is ready or capable as we are always happy to give assessments and ensure that individual needs are met where possible.
3.5 Second Program Discount
A 20% discount is available when the same player enrols in two or more full-term group coaching programs per week.
The discount is applied to the second program only.
This offer is valid for regular, full-term group coaching programs only. It does not apply to school programs, fitness/conditioning sessions, holiday clinics, private lessons or competitions.
To redeem the offer, the player must first be enrolled in one full-term program. Details of the second program (including day, time, and program name) must then be emailed to info@tennisexcellence.com.au.
The second enrolment will be processed manually by the office, the discount applied, and an invoice issued.
This offer is not redeemable via online checkout and must be arranged through the office.
The discount is available only when both programs are booked for the same player and within the same term.
3.6 Public Holidays
Term programs run as scheduled on public holidays, with the exception of the Easter long weekend and Anzac Day (25 April). Classes are not held on Anzac Day itself; however, if the public holiday is observed on an alternate day, classes will run as normal on that day.
4.0 HOLIDAY CLINICS ENROLMENT POLICY
Where an enrolment was made during a promotional or discounted offer period (including Early Bird promotions), any Credit Voucher issued for a cancellation during that promotional period may only be processed after the promotional offer has ended.
Credit Vouchers cannot be used retrospectively to access expired promotional pricing or discounts.
No refunds or adjustments will be made if the code is not used during registration.
Refunds are not available for Holiday Clinic bookings. Only a credit voucher minus $10 administration fee can be issued.
Eligibility for the free fifth day requires that all days be booked within the same week.
If a fifth day free option has been applied for an enrolment, no makeup classes will be offered for any missed sessions.
Discount codes (if applicable) must be applied at the time of booking.
Discounts cannot be applied retrospectively.
5.0 MAKE-UP LESSON POLICY
Make-up lessons are allowed under the following conditions:
Absences must be communicated to Tennis Excellence and a makeup lesson request must be made to allow our office to schedule the session.
Make-up lessons are offered as a courtesy and are subject to availability in an appropriate program.
A maximum of 1 make-up lesson is allowed per term.
Make-up lessons are non-transferable to other participants.
Make-up lessons must be completed in the current term or during the following school Holiday Clinics.
If a booked makeup lesson is cancelled by Tennis Excellence for any reason (including weather or coach unavailability) no refund will be provided.
Make-up lessons for Holiday Clinics are permitted; however, they must be completed within the same Holiday Clinic. This excludes the 5th day free package, for which make-up lessons are not allowed.
Make-up lessons once booked, cannot be changed.
6.0 TRIAL LESSONS
We offer a no-obligation trial lesson for all new players who wish to try a class before committing.
If you would like to book a trial, please email our office with the class you are interested in and we will provide you with available options.
Should the trial be successful, the player will be enrolled for the remainder of the term and invoiced accordingly. Please note that an administration fee may apply to invoices.
7.0 WASH OUT AND HEAT POLICY
Our junior programs run regardless of the weather and our coaches will adapt the activities to suit the conditions on the day.
On very hot or wet days, the decision to cancel group lessons due to extreme weather will be made by the Head Coach no later than 30 minutes prior to the start of the lesson. Notifications will be sent via SMS, please ensure we have your most up-to-date mobile number on file.
If a class is cancelled by us (TE), a credit note will be applied to your account and emailed to you.
Please note: Cancellation of one group lesson does not necessarily mean all lessons that day are cancelled, as weather conditions may vary throughout the day.
For Squad programs, players are encouraged to wear wet weather gear and come prepared to train if courts are deemed safe for use.
For Junior Programs, the lessons will be modified to run indoors.
If a parent or player personally deems the conditions too extreme to participate, a make-up session may be arranged in accordance with our Make-Up Lesson Policy (see Section 3.0).
8.0 TENNIS LEAGUE NOMINATIONS
8.1 Nomination
Nomination does not mean automatic selection in a team. If selected, league representation for the club implies a commitment to play for the season.
8.2 Correct Attire
Players who are selected are reminded of the club’s requirements to wear recognised tennis attire during practice and competitions.
8.3 Club Membership
All players that nominate to play Junior League must become a financial member of the club they are nominating for, by completing the form provided on the relevant club’s website.
8.4 League Withdrawal
In the event that a player withdraws, no refunds or credits will be issued for Junior League nomination fees once the team selection meeting has taken place.
9.0 PRIVACY POLICY
To view Tennis Excellence Privacy Policy, please click on the link below.